Fast forward to 12:30 central standard time and my call to AT&T. First I talk to Chris and explain the situation. He transfers me to Roxanne who says I must give her my son's social security number which I refuse to do since they already had it from the previous twelve years my son had a phone with AT&T. She then tells me I must pay $100 if I do not supply the social security number. I tell her I wish to speak to their Legal Depart, (thanks Rose for that phrase). Roxie tells me they don't have one. Ha! I ask to speak to her supervisor. She puts me on hold (about twenty minutes). She comes back and says there will be no $100 fee and I don't have to give her his social security number. She then tells me the earliest they can activate his phone is eight days from now. I explain that we are traveling, I must be able to call my son to remind him to take medications, drink water, and for him to dial 911 in an emergency. She puts me on hold. No music, no weather report, no indication I have not been disconnected.
Fearing my phone is about to go dead, I try to switch phones and drop it. I call AT&T back. I talk to the same machine, I think. I punch numbers. I talk to Sira Lanka who never heard of Christie or Roxie but transfers me to Navarro. I explain the entire situation again. I have it down to about 10 concise sentences by now. He can't find my address even though I am sitting at my desk with four AT&T phone bills in front of me for two landlines, three cell phones, and a hot spot sent to the exact address I am giving him. I am put on hold. He is back. I am put on hold. He is back. He finds my address. He has the last four numbers of my son's social security card.
No I will not give him the rest of the number. It is already in the system from the past twelve years son has had the phone. There is no reason At&T needs a social security number. He puts me on hold. He is back. Never mind, he has the number.
"If he doesn't need the same phone number, the connection can be reinstated in less than eight days."
"Fine." I get the new number.
"The connection can be made in seven days."
"Unacceptable. It must be done tomorrow. Connect me to your supervisor."
"We can make the connection in three days.
"Unacceptable. Connect me to another supervisor."
"Hay whoa. How you are ?"
"Frustrated." I repeat concise sentences 1-10, with emphasis and careful enunciation on paragraph two from above, leaving town, need to access son at all times, 911 etc.
"I tok wi dee-patcher. Call you back."
Two hours and thirty-one minutes later the phone rings. A recording asks "Do you have time for a survey as to how AT&T is doing based on your recent interaction?
I put "it"on hold.
Sent from my iPad
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